EMPLOYMENT OPPORTUNITIES

A career at the Colorado Community College System’s administrative office comes with great perks. As you help the operations of our 13 colleges continuously improve, you will reap a rewarding experience with being a part of an enterprise which assists thousands of students to elevate their lives each year. We are confident – when you consider all the tangibles and intangibles – you will want to make the next, and final, stop of your career the Colorado Community College System.

You will admire the friendly culture of our system office and be inspired by our team environment and dedicated employees. Additionally, we offer:
  • Generous annual and sick leave benefits (15 hours of annual leave and 10 hours of sick leave accrued each month – based on fulltime status); our employees stay because of the work/life balance they are able to obtain here.
  • Attractive health, dental, vision, life, and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.
  • An opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement program.
 
For a complete overview of our benefits, visit the benefits section of our website (https://resources.cccs.edu/employee-resources/employee-benefits/).
Job Details
299600 Instructional Support Professional
299600
02/12/2018
02/28/2018
APT (Administrative, Professional-Technical)
CCCOnline
Cover Letter, Resume/Curriculum Vitae
The  instructional support professional provides help desk services to instructors teaching with the learning management system.  This person is the first point of contact for instructors experiencing technical difficulties; S/he will work closely with the Academic Technology department to correct technical problems which are widespread or impact a single instructor. 
 
Provide CCCOnline and CCCS member colleges with web accessibility expertise to ensure the development, revision, publication and maintenance of accessible web and digital content.  The position employs CCCS’ web accessibility standards as it applies to web and digital content accessibility.  
 
Review and ensure internal and external knowledge base articles for instructor support, self-help sites, how-to guides are current and accurate.
 
The successful candidate will work as a part of an innovative, creative, flexible, and entrepreneurial team.  S/he will provide leadership and expertise in the development and maintenance of a complete faculty support program for CCCOnline faculty. S/he will provide leadership in the development of appropriate instructional pedagogies through interaction with faculty in both one-on-one sessions and via professional  development workshops. S/he will help evaluate emerging technologies and assess their relevance to online teaching and learning.  S/he will facilitate the use of those technologies throughout the community college system.
 
  • Overall responsibility for the professional support desk for instructors, respond to support requests from instructors, recommend and develop training and support materials for instructors and staff.
  • Provide web accessibility expertise for web and digital content.
  • Work with Academic Technology to correct problems in the learning management system.
  • Participate in the evaluation of emerging technologies and changes in online teaching pedagogies.
  • Other duties as assigned.

Bachelor’s degree from an accredited college or university in a computer related field.  Four years of progressively responsible work experience in a related field, above and beyond the experience requirements, may substitute for the degree.

  • Minimum of 1 year experience providing technical support.
  • Knowledge of web content accessibility standards and practices.
  • Familiarity with a course management system, preferably Desire2Learn.
  • Experience working with computers and the Internet.
  • Experience using HTML, CSS, JavaScript and other web technologies.
  • Advanced computer and browser troubleshooting skills (Mac and PC).

Preferred Qualifications

  • Experience in Higher Education.
  • Understanding of national standards for the delivery of online instruction.
  • Experience working with faculty/instructors, preferably at a distance (telephone and email).

Unique Personal Characteristics

  • Requires excellent interpersonal and leadership skills, the ability to work effectively as part of a team and in a collaborative environment.
  • Effective written and oral communication skills.
  • Ability to work independently with little supervision and to meet project deadlines.
  • Excellent customer service skills, for both internal and external customers.

Working Conditions

  • Highly detailed computer work.
  • Collaborative and creative environment.
  • May require evenings and weekends.
  • Not a telecommuting position.

 

Exempt
Full-time
$50,000 - $55,000

How to Apply:

Click the "Apply for position" button. 

Applicant materials must be received by the close date and you will need to upload all of the requested documents, in order to ensure full consideration. 

 
 
Colorado Community College System
Human Resources 9101 E Lowry Blvd. Denver CO 80230-6011