EMPLOYMENT OPPORTUNITIES

A career at the Colorado Community College System’s administrative office comes with great perks. As you help the operations of our 13 colleges continuously improve, you will reap a rewarding experience with being a part of an enterprise which assists thousands of students to elevate their lives each year. We are confident – when you consider all the tangibles and intangibles – you will want to make the next, and final, stop of your career the Colorado Community College System.

You will admire the friendly culture of our system office and be inspired by our team environment and dedicated employees. Additionally, we offer:
  • Generous annual and sick leave benefits (15 hours of annual leave and 10 hours of sick leave accrued each month – based on fulltime status); our employees stay because of the work/life balance they are able to obtain here.
  • Attractive health, dental, vision, life, and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.
  • An opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement program.
 
For a complete overview of our benefits, visit the benefits section of our website (https://resources.cccs.edu/employee-resources/employee-benefits/).
Job Details
QA Analyst - Student & Financial Aid
299781
08/01/2017
08/31/2017
APT
Information Technology
Cover Letter, Resume/Curriculum Vitae

The primary responsibility of the Quality Assurance (QA) Analyst is to answer help desk tickets as second level IT support, and assist Project Managers in testing IT related projects, while simultaneously working on identifying and solving system related problems and ensuring data integrity. The QA Analyst tracks processes and activities and attempts to preemptively identify and troubleshoots issues as they arise. The QA Analyst performs research to determine whether incidents occur due to system or user issues. The QA Analyst records systems issues within the IT area and with the vendor via incident reports or incident tickets, and / or service requests and tracks them in an incident database. The QA Analyst devises new processes to resolve user issues and recommends them to management. The QA Analyst works closely with the system Enrollment Services staff, Registrars, Admissions and Records, Financial Aid and Accounts Receivable areas within the Student Services Department to research and troubleshoot issues. The QA Analyst tests upgrades and system change in house to identify and resolve issues before user testing begins. The QA Analyst also assists users during user testing.

Special Job Conditions:

The position will work independently and as a member of various teams of technology members and end users. Must be able to work effectively with a diverse population. Daily schedules may fluctuate to accommodate organizational needs, deadlines and delivery of services. Attendance at required meetings and in-services. Occasional travel may be required. Regular evening and weekend support is required. 

  • Bachelor's degree in related field (additional related work experience can substitute year for year in lieu of degree).
  • Minimum of two (2) years progressively responsible experience in the Student Services area (e.g. Admissions and Records, Registration, Scheduling, Student Accounts Receivable, Financial Aid) in Higher Education. A high level understanding of Business processes in more than one of these areas is essential.
  • Minimum of three (3) years experience with Ellucian Banner Student and/or Banner Financial Aid Modules.
  • Ability to identify user needs, troubleshoot issues, and facilitate development of technical solutions.
  • A good understanding of, and experience defining, detailed process flows.
  • Ability to interact well with a diverse campus population.
  • Good listening skills and excellent oral and written communication skills.
  • Excellent customer service skills, for both internal and external customers. Ability to work directly with customers and vendors to understand and resolve functional or technical issues or concerns.
  • Strong analytical and problem solving skills.
  • Ability to work effectively on concurrent, multiple tasks and projects.
  • Ability to work independently to coordinate, organize and track tasks effectively.
  • Experience supporting 24 x 7 environments.
  • Minimum of five (5) years progressively responsible experience in the Student Services area (e.g. Admissions and Records, Registration, Scheduling, Student Accounts Receivable, Financial Aid) in Higher Education. A high level understanding of Business processes in more than one of these areas is essential.
  • Experience in documenting technical solutions for use by end users. 

Unique Personal Characteristics

  • Effective communication skills at all levels with the ability to succinctly communicate relevant information.
  • Desire to conform to and support established processes.
  • Good understanding of process flows.
  • Striving for continuous improvement.
  • Solid team facilitation skills.
  • Well organized.

Additional Working Conditions

  • Part of this job is performed using a computer.
  • This position has frequent interactions with internal and external customers and vendors.
  • This position frequently attends meetings with a variety of attendees.
  • Some travel to various campuses and conferences is required.

***Priority will be given to applicants that apply by August 15, 2017***

Exempt
Full-time
up to $70,000, depending on qualifications

How to Apply:

Click the "Apply for position" button. 

Applicant materials must be received by the close date and you will need to upload all of the requested documents, in order to ensure full consideration. 

 
 
Colorado Community College System
Human Resources 9101 E Lowry Blvd. Denver CO 80230-6011